Privacy Policy 🔒

1. Introduction and Scope

This Privacy Policy ("Policy") describes how filbey Casino ("filbey," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use our website located at https://filbey.cam and all related services, features, content, and applications (collectively, the "Services").

By accessing or using our Services, creating an account, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, you must not use our Services.

This Privacy Policy applies to all information collected through our Services and any related communications, whether through our website, mobile applications, email, live chat, telephone support, or any other means of interaction with filbey Casino.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register for an account, use our Services, contact customer support, or otherwise interact with filbey Casino. The personal information we collect may include:

• Account Registration Information: Full name, date of birth, email address, phone number, residential address, username, password, and security questions.
• Identity Verification Information: Government-issued identification documents (such as Philippine passport, driver's license, or national ID), proof of address documents, and facial verification photographs for identity confirmation and age verification purposes.
• Financial Information: Payment method details including bank account numbers, GCash account information, PayMaya account information, credit/debit card numbers (last four digits only), and transaction history for deposit and withdrawal processing.
• Communication Information: Content of messages you send to our customer support team via live chat, email, telephone, or other communication channels, including any attachments or documents you provide.
• Gaming Preferences: Information about your gaming activities, favorite games, betting patterns, win/loss history, and preferences that help us personalize your experience.

2.2 Information Automatically Collected

When you access or use our Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages visited, time spent on pages, links clicked, games played, bet amounts, session duration, features used, and interaction patterns with our Services.
• Location Information: IP address, geographic location data (country, city, region), and time zone information to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to track your activity, remember your preferences, and provide enhanced functionality. For more information about our use of cookies, please see Section 7 below.
• Log Files: Server logs containing IP addresses, access times, pages viewed, error messages, and other system activity for security monitoring and troubleshooting purposes.

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment processors and financial institutions to verify transactions and prevent fraud
• Identity verification service providers to confirm your identity and age
• Analytics and advertising partners to understand user behavior and improve our Services
• Publicly available sources and databases to verify information you have provided

3. How We Use Your Information

filbey Casino uses the personal information we collect for the following purposes:

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you and provide the Services you requested.
• Legal Obligation: Processing is required to comply with applicable laws, regulations, and legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights.
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications.

4. How We Share Your Information

filbey Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data analytics, marketing services, cloud hosting, and technical infrastructure. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information and use it solely for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction involving filbey Casino, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your personal information when required by law, regulation, legal process, or governmental request, including but not limited to:

• Complying with court orders, subpoenas, or legal investigations
• Responding to lawful requests from public authorities, including law enforcement or regulatory agencies
• Enforcing our Terms and Conditions or other agreements
• Protecting our rights, property, safety, or the rights, property, and safety of our users or the public
• Detecting, preventing, or addressing fraud, security issues, or technical problems

4.4 Gaming Regulators

We may share your information with gaming regulators, licensing authorities, and responsible gaming organizations as required by applicable gaming laws and regulations in the Philippines.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for a specific purpose.

5. Data Security

filbey Casino implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and advanced security protocols.
• Access Controls: We implement strict access controls and authentication procedures to ensure that only authorized personnel can access personal information, and only to the extent necessary for their job functions.
• Regular Security Audits: Our systems undergo regular security assessments, vulnerability testing, and penetration testing by independent third-party security experts.
• Employee Training: All employees and contractors with access to personal information receive mandatory training on data protection, privacy, and security best practices.
• Payment Security: We partner with PCI-DSS compliant payment processors and do not store complete credit card numbers or sensitive payment information on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with filbey Casino and for a reasonable period thereafter to comply with legal obligations.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years or as required by applicable laws and regulations, including gaming regulations, anti-money laundering laws, and tax laws.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming history, are retained for at least seven (7) years to comply with accounting, tax, and regulatory requirements.
• Communications: Customer support communications may be retained for up to three (3) years for quality assurance, training, and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you in the future.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data disposal procedures.

7. Cookies and Tracking Technologies

filbey Casino uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized services. A cookie is a small text file stored on your device that allows us to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the operation of our Services, including authentication, security, and access to member areas. These cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and game history.
• Analytics Cookies: Help us understand how users interact with our Services, which pages are most popular, and how we can improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may track your browsing activity across different websites.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. For more information about managing cookies, please visit your browser's help documentation.

8. Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you and information about how we process it.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Object: You have the right to object to certain types of processing, including direct marketing and processing based on legitimate interests.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Please note that we may need to verify your identity before processing certain requests.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by filbey Casino. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

filbey Casino Services are intended exclusively for individuals who are at least twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We reserve the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Policy and post the revised version on our website.

If we make material changes that significantly affect your rights or how we process your personal information, we will provide additional notice through prominent placement on our website, email notification to your registered email address, or other appropriate means.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Data Protection Officer: For privacy-specific inquiries, you may request to speak with our Data Protection Officer through any of the above channels

We take all privacy inquiries seriously and will respond to your request within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.